Thai AirAsia will temporarily suspend all international flight services in accordance with travel restrictions being enforced by various governments and relevant health authorities in response to the Covid-19 outbreak.
The suspension will only affect international services operated by Thai AirAsia (FD) from March 22 to April 25.
All domestic flights and services are still normally in operation, the airline said.
The options below are available for guests with bookings with Thai AirAsia booked prior to or on March 20.
Affected guests will be offered the following options:
▪︎A one-time flight change to a new travel date on the same route within 180 calendar days from the original flight date without additional cost, subject to seat availability;
▪︎Retain the value of the fare in AirAsia Big Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for travel with the airline. The actual travel dates can be after the expiry date as long as the flight schedule is out.
▪︎Obtain a full refund of the amount equivalent to the original booking.
Affected guests will be notified directly via their registered member email account, as well as via an SMS notification.
AirAsia has urged all guests to ensure their email addresses and mobile numbers with their respective country code prefix are updated in their AirAsia member profiles using the “Manage My Booking” feature on airasia.com to ensure that they are contactable for flight notifications or further assistance.
The airline has asked those wishing to receive any alternative options to send a request via AVA at support.airasia.com. Guests must submit their request to AirAsia prior to their original flight date. For group bookings made with travel agents, customers have been urged to contact respective third-party booking agents for further assistance.