This is the second time that a member of the SkyTeam partnership has received the highest score from Skytrax.
On May 12, Korean Air, a member of the SkyTeam alliance, said that Skytrax had awarded it a five-star rating. Notably, the carrier has now received this highest ranking twice in a succession. But what actions did the airline do to earn this position?
Onboard Korean Air flights, “mystery shoppers”
A Korean Air statement claims that the airline’s five-star Skytrax rating is the result of two weeks of evaluations conducted by “mystery shoppers.” They “conducted a thorough evaluation of all services including airport check-in, lounges, transfer procedures, in-flight meals, amenities and cabin crew services.”Korean Air credits improvements to its in-flight cuisine and wine assortment for its successful conclusion. In relation to food, Korean Air started offering a vegan lunch choice in March of this year.
Additionally, it has reportedly been introducing its brand-new lineup of 52 wines, which was purportedly crafted in association with renowned sommelier Marc Almert.On international flights leaving from Korea since January, Prestige (business class) passengers on Korean Air have had access to an in-flight meal pre-order service. With the help of this system, travelers can choose from a wider range of meal selections.
According to a Skytrax statement, the catering quality was at “a good level” in each cabin class, featuring the best of Korean cuisine while balancing it with options from around the world on the right routes.
The airline has also refreshed its selection of in-flight entertainment, adding more than 300 films. Travelers can find popular Korean dramas, entertainment programs, and K-pop among the hours of material. Onboard next-generation airplanes, there is a wide variety of food, wine, and entertainment options. The airline continues by saying that it has improved its client services.
modern and new narrowbodies
According to Korean Air, a favorable rating may also be attributable to the level of comfort offered to passengers on board its narrowbody aircraft, particularly the airline’s recently launched Airbus A321neos. The totally flat seats on these brand-new Korean Air aircraft are a first for any airline in the nation.
Only four Airbus A321neos are currently in service with the airline, with the first one coming in October 2022 and the most recent one arriving in April.
The Airbus A220-300 and the Boeing 737 MAX 8 are two further next-generation narrowbodies that Korean operates.
According to Skytrax, Korean Air’s widebody aircraft’s economy class had 33 to 34 inches of pitch, which was a significant contributing element to the airline’s good rating. The carrier also showed off the “quality and consistency of the suites provided to customers in First Class and Prestige Business Class on long-haul flights.”
We are happy to note that Korean Air will continue to receive a 5-Star Airline Rating in 2023, which is an amazing accomplishment. The high degree of quality consistency provided to customers, with a superb onboard product across First, Business, and Economy class, combined with very efficient and honest crew service, is a crucial factor in earning Korean Air this 5-Star Airline distinction. Skytrax’s Edward Plaisted