To help people who use the main airports in Thailand, Airports of Thailand (AOT) Public Company Limited has adopted technology to improve service, and link information at airports via an application.
The AOT Digital Airports system is an innovation that efficiently links all information technology systems at airports for the convenience of airport service users. The link includes the tourism industry outside airports, especially transport and tour services in and outside the country.
The application software will provide passengers with information about flights, check-in counters, luggage, maps of passenger terminals which lead passengers to their desired locations, information about public transport services and transport inside airports, information on facilities inside airports, shop information and flight alerts to allow passengers to prepare themselves before heading to their airports.
The application also provides translation services in five languages: Thai, Chinese, English, Russian and Japanese. The AOT also has a plan to cooperate with its partners to include useful and necessary information in order to upgrade services for the people. The application software can facilitate the requirements of airport management. For example, it can give real-time reports on the number of passengers at specific locations. Initially, this type of service will be piloted at Suvarnabhumi Airport and the AOT’s 6 airports, including Hat Yai, Chiang Mai and Don Mueang. In future, the AOT will link the system to 16 airports in partnership with AOT around the world. Passengers can download the application on both the iOS and Android systems.