ChatGPT said:
The Thailand Consumers Council (TCC) and 119 consumers have filed a class action lawsuit against Thai Samsung Electronics Co. after the company refused to compensate for defective devices.
Sophon Nurat, a division head of the TCC, announced that the lawsuit was filed with Bangkok’s Southern Civil Court yesterday.
Users had reported mysterious vertical green or pink lines appearing on the screens of various Samsung Galaxy models, as well as instances of phones overheating. In some cases, these issues arose after installing a One UI software update, according to Mr. Sophon.
When consumers sought assistance from the company’s service center, they were informed that their warranties might have expired. The center suggested that the issues could be due to the phones being dropped or the devices reaching the end of their lifespan, potentially leaving customers with repair costs ranging from 7,000 to 15,000 baht.
Despite writing to the company, consumers received no satisfactory response or cooperation. “The consumers feel they are being treated unfairly. They cannot use their phones properly and are forced to bear the repair costs,” Mr. Sophon stated. He added that the company’s failure to address the problems or offer compensation is a violation of consumers’ rights.
company’s failure to address the problems or offer compensation is a violation of consumers’ rights.
